Get in Touch with 1win Support
We are available to help you 24/7 through multiple channels. Reach us via live chat, e-mail, phone, messengers, or social networks. Our team responds in English and Hindi, with most queries answered within 2–5 minutes through chat and 1–2 hours via e-mail.
How to Contact Us
You may need to reach out for account questions, game issues, partnerships, affiliate programmes, media enquiries, legal details, or investor proposals. Below you’ll find the right channel for every type of question.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live Chat | Available on-site on every page of the platform. Click the chat icon in the bottom right corner. | Use this for urgent account issues, game questions, deposit or withdrawal queries, and technical problems. Fastest response time. |
| Send your message to [email protected] | Best for detailed questions, document submission, complaint follow-ups, partnership enquiries, and affiliate programme details. | |
| Phone (India) | Call +91-XXXX-XXXXXX (available 10:00–22:00 IST) | Use for immediate assistance with account access, payment issues, or verification. |
| Telegram | Follow @1win_official and message us directly. | Quick questions, updates, and community support. |
| Message +XXXX-XXXXXX | Account questions, payment status checks, and general enquiries. | |
| Visit facebook.com/1win and send a direct message. | Community questions, promotions, and general platform information. | |
| Follow @1win_official and send a direct message. | Updates, promotional details, and quick questions. | |
| Twitter (X) | Follow @1win_official and send a direct message. | Platform updates, support questions, and quick responses. |
| Corporate E-mail | For business, media, and investor enquiries: [email protected] | Partnerships, affiliate programmes, media requests, legal matters, and investment proposals. |
What Details to Include in Your Message
To get the fastest response, include your account number, the exact issue you’re facing, and any relevant transaction IDs. Screenshots help us solve problems faster. For document-related questions, attach clear images showing all four corners of each document.
Expected Response Times
- Live chat: 2–5 minutes during peak hours, under 1 minute during regular hours.
- E-mail: 1–2 hours for most questions, up to 24 hours for complex issues.
- Phone: Immediate response during working hours (10:00–22:00 IST).
- Messengers and social networks: 5–15 minutes during active hours.
Language Support
Our team communicates in English and Hindi. You can write or speak in either language through any channel. All official communications and legal documents are available in both languages on our official page.
Office Address
For legal or corporate correspondence:
1win International
[Full registered address]
[City, Postal Code]
[Country]
This address is for official correspondence only. We do not provide in-person support at this location. Use online channels for all user questions.
Before You Contact Us
Check our FAQ section on the platform first. Most common questions about deposits, withdrawals, game rules, and account settings are answered there. This saves your time and gets you back to your activities faster.
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